Frequently Asked Questions

At the time of placing your order, you have two options:

• Become a Member – Enjoy a seamless shopping experience with no membership charges.
• Checkout as a Guest – Place your order quickly without creating an account.
• The choice is yours! 😊

We accept a wide range of payment methods to make your shopping experience convenient:

• Credit/Debit Cards

All payments are processed securely through our encrypted payment system.

Our standard lead time for orders is 30 days. This includes processing, production, and shipping.

Returns are applicable for items that are damaged, defective, or significantly different from what was described on our website.

• Requests for refunds must and can only be made within 72 hours of receiving the item.
• Also, it is a mandatory protocol to share a picture of the visible defect or damage at care@artistrybazaar.com
• Custom-made or personalised items cannot be refunded unless they are damaged or defective. Items that have been used, altered, or damaged due to misuse are not eligible for return.

Yes, all our products are handcrafted by skilled artisans. Each piece is unique and made with attention to detail and quality. Our artisans use traditional techniques combined with modern design elements to create one-of-a-kind pieces.

There are several ways to reach our customer service team:

• Email: care@artistrybazaar.com
• Phone: +1 (765)-734-0500 (Monday-Friday, 9am-5pm EST)
• Live Chat: Available on our website 24/7

We typically respond within 24 hours.

Yes, we take security seriously:

• SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits and updates
• We never store your full credit card information

Your privacy and security are our top priorities.

If your item arrives damaged:

• Take photos of the damage and packaging
• Contact customer service within 72 hours of delivery
• Also, it is a mandatory protocol to share a picture of the visible defect or damage at care@artistrybazaar.com
• To initiate a refund, please contact our customer service team at care@artistrybazaar.com within the specified timeframe. Provide details such as your order number, the item(s) you wish to return, and the reason for the return.

Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria for a refund. If the return is approved, we will process the refund to your original method of payment within 10 -15 business days.